Customer Service

Support / Customer Service

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If you are a student, staff member, or administrator who has questions, needs instructions, is having trouble, or needs assistance accessing our services, please visit our Online Knowledge Base or complete the form below to contact Customer Service. Fields marked with an asterisk (*) are required. Note - this form is for Customer Service only and not for tutoring requests.

Customer Service Request Form

First Name *

Role *

Email *

Re-Enter Email *

Last Name *

Institution *

Note: DO NOT use any acronyms, please write out
the name of your institution.

Phone

Note: A complete phone number, including area code, is required if you are requesting to speak to a representative.

Detailed description of issue. *

Note: Please provide as much information as possible so we may assist you quickly.

Would you like to speak to a customer service representative? *
Note: Hours of availability are Monday - Friday, 8am - 9pm Eastern Time (US-New York).
No Yes

Current date/time is: 19 May 2013, 05:27pm ET (US-NewYork)

A Representative will attempt to call you during the time period you select below.

Day *

Time *

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